Multilingual Service Replies

Supercharge Your Service Replies in 80 Languages—Effortless, Fast, and Accurate.

Salesforce Einstein Service Replies have dramatically improved customer service. They have changed how organizations communicate and engage with their customers. However, there is a crucial issue: the number of supported languages is limited.

Key Benefits of Einstein Service Replies

Ensures AI-generated responses maintain organizational messaging and context.
Speeds up resolution times, reducing customer wait times.
Enhances efficiency and productivity for customer service agents.
Improves overall customer satisfaction.

Fluentic: Your Ideal Partner for Multilingual Service Replies

Fluentic takes Service Replies to the next level by enabling seamless communication between customers and service agents, even when they speak different languages. Language barriers can cause confusion, frustration, and inefficiencies for both parties.

Fluentic solves this by automatically translating Service Reply suggestions from the customer’s native language (e.g., Finnish) into the agent’s preferred language (e.g., English). The agent can then modify and finalize the response before it is translated back into the customer’s language.

Fluentic Service Replies Solution

The customer communicates in Finnish via chat, while the support agent's language is English. Salesforce suggests a Service Replies response in Finnish since the customer's language is Finnish.

Because the agent's language is English, Fluentic's application automatically translates the Service Replies responses into English, allowing the agent to understand them. Fluentic can translate 80 languages.

If the agent wants to edit a Service Replies response, they can do so in English. When the agent clicks the "Send" button, Fluentic's application translates the response back into Finnish for the customer.

How Fluentic Enhances Service Replies

Seamless Communication in 80+ Languages

Service Replies are automatically translated into the agent’s language for clarity and then converted back into the customer’s language, ensuring no details are lost in translation.

Improved AI-Generated Responses

Fluentic enables agents to refine AI-generated replies while preserving the organization's messaging, tone, and context.

Greater Efficiency & Higher CSAT Scores

Customers are more satisfied when they can communicate in their preferred language. Likewise, agents are more productive when they can work in their native language. The result? A smoother, faster, and more effective support experience.

The Future of Customer Service

Integrating Fluentic with Salesforce Service Replies empowers agents and customers to fully understand each other, reducing confusion, increasing efficiency, and delivering a personalized support experience.

Boost customer satisfaction, streamline productivity, and cut costs— power your Salesforce Service Replies with Fluentic.