Salesforce Translation Application
Fluentic is an AI-powered, intuitive translation application for customer service automation in Salesforce Service Cloud.
It allows customer service agents to communicate with global customers in their preferred language and through their preferred communication channels, which not only enhances customer experience but also builds trust and credibility while improving the efficiency of customer service operations.
Fluentic makes multilingual customer communication in the Salesforce Service Cloud easier. The application instantly translates correspondence between the customer and customer service agent, whether it's via Email-to-Case, Web-to-Case, Salesforce Chat, Voice, WhatsApp, or Facebook Messenger. You can also use Fluentic to train multilingual Einstein bots and Agentforce Agents and effortlessly translate Salesforce Knowledge articles or anything you want using Salesforce Flows.
High-quality translations
Instant and automatic translation process
AI-enhanced
Make your Salesforce Service Cloud multilingual
Fast, high-quality AI-enhanced translations for multilingual customer communication. Fluentic integrates seamlessly with Salesforce Service Cloud, making it easier to provide customers with quality customer support to a diverse customer base globally.
Features
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Supports translation for 80 languages
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Seamless integration into Salesforce
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AI-powered instant, high-quality translations and is constantly learning
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Include your company's glossary of primary words and phrases
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Clear and affordable pricing structure
How Fluentic for Salesforce Service Cloud Works
The Fluentic application makes multilingual customer communication easy by translating the correspondence between the customer and the support agent, making communication effortless regardless of language. The translations happen automatically and instantly.
When a new case appears, the ticket gets automatically translated into the agent's language. The support agent can write their reply in their native language and send it, and it will be automatically and instantly translated back into the customer's language before delivery. Alternatively, they can choose to preview the translation before sending the message.
Fluentic enables any support agent to assist any customer by eliminating language barriers. This builds customer trust and provides multilingual support without hiring staff for every language.
See some of the use cases in the video demos below.
Multilingual Chat
Multlingual Customer Service Chat
Multilingual Cases and Emails
Multilingual Cases and Emails - Fluentic for Salesforce Service Cloud
Multilingual Einstein Bot
Automate the translations for Salesforce Einstein Bot with Fluentic
Content Identification
Content Identification Demo
Fluentic also leverages Salesforce's default functionalities to translate Knowledge articles. Existing content is translated automatically using Fluentic's advanced capabilities, incorporating your company's previous translations and terminology to ensure high-quality translations for your Knowledge content.
To see more cases of how Fluentic works in the Salesforce Service Cloud environment, book a demo with us and see Fluentic in action.
By doing so, you can get answers to all your questions and discover how Fluentic can help your business make the most out of Service Cloud by improving your customer service workflow and increasing customer satisfaction.
Why Our Clients Love Fluentic for Salesforce Service Cloud
Seamless integration into Salesforce
The Fluentic app has been purpose-built for Salesforce Service Cloud. The installation is simple and typically takes less than 30 minutes.
The case translation option automatically becomes a part of the familiar Salesforce case environment, making it intuitive to use with no additional training.
The Fluentic app is easily visible as a separate editor designed for the case object. Customer support teams can easily communicate with global customers and partners without changing windows.
Instant, High-Quality Translations
Our Salesforce translation app offers instant, high-quality translations, enabling smooth, real-time communication between customers, customer support agents, and field service personnel in their native language.
Installation can be tailored with a glossary of your company’s unique terms, phrases, and tone of voice to guarantee it aligns with your brand and industry standards.
AI Learning For Continuous Customised Improvement
Fluentic for Salesforce Service Cloud uses AI to learn from replies, constantly improving the translations it produces to better match your tone and style.
These refinements mean you can rest assured that your messaging is consistent across all the 80 supported languages, reinforcing your brand and delivering the same level of service to all your clients worldwide.
Want to hear how Fluentic can help take your customer experience to the next level?