Fluentic for Zendesk

Fluentic's customer support translation app offers fast, high-quality AI-enhanced translations for multilingual customer service. Fluentic integrates seamlessly with Zendesk, making it easier to provide quality customer support globally.

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Fluentic helps your customer support agent understand incoming messages with a machine translations into the agent's language. This requires no action from your team, the message appears in your Zendesk workspace automatically translated.

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The customer support agent writes their response and can then choose to either send the message which will automatically be translated to the customer's language, or choose to review the translation before sending.

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See below how it works.