Agentforce

Agentforce is the latest innovation from Salesforce. It will transform how organizations communicate and engage with their customers, optimize customer support teams, and enhance CRM communication systems; however, it does not support all languages.

​

The key benefits of Agentforce include boosting the productivity of human agents and elevating customer experiences through personalized, faster resolutions. Automation via AI agents and self-service options minimizes human agent tasks.

​

 

​Fluentic: A Perfect Complement to Agentforce

 

Fluentic significantly enhances the capabilities of organizations using Agentforce for customer service. When an AI agent escalates an inquiry to a human agent, Fluentic bridges critical gaps. It empowers human agents to handle cases where language barriers might otherwise create delays and frustration.

 

Language limitations often lead to prolonged wait times as organizations struggle to find agents fluent in a customer’s native language, negatively affecting customer satisfaction and overall experience. Fluentic solves this by enabling communication in over 80 languages.

 

By integrating Fluentic with Agentforce, human agents can:

​

• Communicate Effectively Across Languages: Agents craft responses in their native language, translate them into the customer’s native language, and deliver clear, effective communication.

• Support AI-Driven Escalations: Fluentic ensures smooth handoffs from AI to human agents, maintaining the conversation’s flow and context.

• Increase Efficiency: Human agents can handle higher case volumes confidently and accurately without being constrained by language barriers.

 

 

The Future of Customer Service

 

Combining Fluentic with Agentforce creates seamless harmony between human and machine. It empowers human agents to focus on providing excellent service and de-escalating and solving troublesome cases, while AI Agents eliminate bottlenecks and inefficiencies. This synergy results in faster resolutions, higher customer satisfaction, and an improved experience for human agents and customers.

 

 

Boost customer satisfaction, streamline productivity, and cut costs—power your Agentforce with Fluentic.