Fluentic Blog

Jul 5, 20231 min read

New in: Fluentic Translations for Knowledge Articles

You can now also use Fluentic to translate Salesforce Knowledge articles.

Jun 13, 20233 min read

Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.

Mar 28, 20231 min read

Product announcement: Multilingual WhatsApp and Facebook Messenger

You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.

Feb 17, 20236 min read

How AI is changing customer service

LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.

Feb 2, 20231 min read

Product announcement: More source languages

We are adding more source languages to the mix, meaning proficiency in English will no longer be required for using the Fluentic app.

Feb 2, 20231 min read

New feature: Content Identification

New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.

Jan 9, 20231 min read

Team announcement

Off to a great start to the new year with the Fluentic team continuing to grow! We are happy to announce that we have a new team lead...