Dreamforce 2024: Unveiling the Future of Tech and Innovation
Dreamforce is here, and while Fluentic will not be attending in person this year, we are taking part from afar. The next event we will be...
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Mikko Räty
Sep 101 min read
Reactivity is Essential in the Travel Industry
The travel industry is one of Fluentic's key focus industry. If a travel operator doesn’t maintain a 24/7 customer-centric approach, the...
Mikko Räty
Sep 91 min read
Fluentic's H1/24 summary
Fluentic's H1/24 saw nearly 25% growth compared to the previous half-year period, driven in part by the addition of several new global...
Mikko Räty
Aug 261 min read
3 Questions with MotionPoint
Fluentic's CTO, Tomi Heiskanen, was featured in Motionpoint's "3 Questions with MotionPoint" interview series, where leaders in the...
Mikko Räty
Aug 162 min read
Fluentic’s Multilingual Solutions Revolutionize Customer Support in the Industrial Sector
Fluentic serves clients worldwide across various industries. However, there are a few industries where we have a particularly strong...
Mikko Räty
Jun 272 min read
FY2023 and H1/2024 start
Fluentic's board member, Ari Backholm, once told me that "Uphill climbs are the best times for a person." Lauri Kurki, Sales Development...
Mikko Räty
Apr 111 min read
Fluentic Celebrates Milestone Achievement: Our First U.S. Patent Approval
We're thrilled to share some exciting news! We received official confirmation from the United States Patent and Trademark Office that...
Mikko Räty
Mar 262 min read
Journey Towards Modern Customer Service - what does a fully digital journey look like?
Customer service is no longer confined to face-to-face interactions. Multitude Bank stands out as one of the pioneering banks in Europe...
Mikko Räty
Mar 142 min read
Zendesk acquired Ultimate.ai
Yesterday, news broke about a business acquisition in which Zendesk acquired Ultimate.ai, a Finnish-origin customer service automation...
Mikko Räty
Feb 152 min read
Sentiment Analysis in Salesforce
Sentiment analysis, also known as opinion or emotion analysis, is a process aimed at determining and evaluating the emotional tone of...
Anssi Ruokonen
Jan 314 min read
Navigating the Future: AI's Potentially Revolutionary Role in Multilingual Customer Service
Customer service is arguably the domain where the AI revolution has been ongoing for the longest. The most prominent showcase has been...
Mikko Räty
Nov 15, 20231 min read
Invest in the revolution of customer service communication without language barriers.
Fluentic aims to be Europe’s largest AI translation platform offering a real-time customer service without language barriers for...
Anna Leikas
Sep 18, 20233 min read
The Power of AI and Salesforce Knowledge
Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.
Anna Leikas
Aug 22, 20231 min read
Understand Your Global Customers Better with Multilingual Feedback Management
Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.
Anssi Ruokonen
Jul 5, 20231 min read
New in: Fluentic Translations for Knowledge Articles
You can now also use Fluentic to translate Salesforce Knowledge articles.
Anna Leikas
Jul 3, 20232 min read
How Omnichannel Routing and Translation Solutions Can Improve Your Customer Support Function
One key area that companies can focus on to improve their customer support function is omnichannel routing.
Anssi Ruokonen
Jun 13, 20233 min read
Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions
With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.
Anna Leikas
Mar 28, 20231 min read
Product announcement: Multilingual WhatsApp and Facebook Messenger
You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.
Anssi Ruokonen
Feb 17, 20236 min read
How AI is changing customer service
LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.
Pekka Leppänen
Feb 7, 20233 min read
Employee satisfaction meets customer satisfaction
Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.
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