Fluentic

The need for services like Fluentic became evident during the global crises of recent years, as many businesses re-evaluated the potential of digitalization. One of the main changes has been the dramatic decline in face-to-face communication, with even traditional industries now favoring digital channels for internal and external interactions.

 

Because providing services in multiple languages can be challenging, many companies have defaulted to English. However, this approach has drawbacks, as customers and employees often prefer to use their native languages whenever possible.

 

Powered by artificial intelligence, Fluentic is a pioneering application that allows companies to meet the enormous demand for multilingual customer service. By integrating our Salesforce translation tool, Fluentic enhances your multilingual capabilities to provide seamless and efficient translations across various customer interactions.

​

Fluentic, an innovative application powered by artificial intelligence, addresses this need for multilingual customer service. Launched in October 2021, Fluentic leverages 17 years of expertise from Transfluent,  a leading Finnish translation agency with over 1,600 global clients.

 

While the technology itself is relatively new, the underlying automated translation logic benefits from Transfluent's extensive experience.
The two-company arrangement enabled us to manage and develop two types of language services: traditional translations and automated translations.
Our AI is continuously refined by skilled human translators, enhancing both the speed and quality of translations.

 

Fluentic’s primary partner is Salesforce, a prominent cloud-based software company. Our solution is also available for selected customer service platforms.

 

The Fluentic App has been adopted and implemented by numerous forward-thinking organizations across diverse industries, including automotive, banking, fashion, gaming, healthcare, software development, manufacturing, travel, and wellness.

​